It is always nice to offer our customers a hassle free way to return or exchange the veneer or edgebanding they purchase. But at WiseWood Veneer our number one priority is unparalleled customer service. We feel that it is better for us to do everything we can from the outset to avoid returns or exchanges. Our goal is that our customers will never have to use our return and exchange policy. We listen to all our customers’ concerns and questions. We consider all their specifications, needs, and deadlines. We offer our expert advice and suggestions when needed. The WiseWood Veneer team is highly skilled and experienced with all types of veneer backers, application methods and wood species. We will gladly match our veneer to our customers’ photographs or physical samples or help identify a species that might be difficult for some of our customers to name. Any member of the WiseWood team is always happy to do this, way before any veneer is sold, packed, or shipped because shipping unwanted veneer is expensive and a waste of everyone’s time.
